Help Center
Need help with quiz results, chat personalization, data export, or account deletion? Use this page as your support starting point.
Include your account email, affected route, and timestamp when reporting issues so support can investigate faster.
Before you contact support
Try a fresh search with a clearly formatted city name, then compare results with and without signed-in personalization. If recommendations still look off, capture the top three mismatched activities and explain why they feel mismatched to your intended vibe. This context helps us diagnose ranking issues quickly.
Common support topics
- Travel vibe quiz results that feel too broad or outdated
- Chat-based profile updates that change your Traveler Lifestyle
- City search results, recommendation ranking, and activity replacement
- Privacy requests such as export, consent review, or deletion
Best way to get faster help
Send the route you were on, what you expected to see, and what happened instead. If the issue is tied to a city search, include the city name and whether you were signed in.
Troubleshooting search quality
- Use a specific city name instead of region-level names for better place matching.
- Retake the quiz when your travel style has changed since your previous trip.
- Use recalculate or rescore options after changing preference sliders.
- Report bucket gaps by listing which category was missing: attractions, dining, or shopping.